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Recent additions to CX.ECAMPUS.COM

MKTG Email: My Study Buddy V1 vs V2

Execution details: A/B Test Altering banner at the top of the email to see if it impacts Clicks/Click Rate. Contact List Total Contacts: 121,758 Criteria: Contacts whose: Last Order Date OR…
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MKTG Email: “Pets” vs. “We Are Open”

Execution details: Contact List Total Contacts: 124,318 Criteria: Contacts whose: Last Order Date OR… Last Open Date  OR… Contact Creation Date WAS AFTER… 6/30/2019 Send Schedule 10% of Contact List sent
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TrustPilot Review Form Update – 3/9/2020

On March 9th, 2020, we added the Trustpilot Embedded Review Form on the “thank-you” page of eCampus.com. This review form is displayed automatically after a customer completes and order and
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MKTG Email: “Students” vs. “Textbooks” – Are Our Priority

Execution details: Contact List Total Contacts: 124,318 Criteria:  Contacts whose: Last Order Date OR… Last Open Date  OR… Contact Creation Date WAS AFTER… 6/30/2019 Send Schedule 10% of Contact List sent
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Importance of a Customer-Centric Focus

1 %

of Customers say they share good experiences with others.

1 %

of Customers have stopped buying from a company because a competitor provided a better experience.

1 %

of Customers share bad experiences with others.